Frequent questions

Puoi collegare l'anello alla carta di qualsiasi banca (tra quelle previste da Curve) creando il tuo wallet digitale Curve, oppure, effettuare un collegamento diretto se possiedi una carta Revolut VISA.

You can visit the page of this site dedicated to the conversion of EU measurements to US measurements. If you do not know your EU measurement, you can order the measurement set in combo with the payment ring.

The payment ring is certified by Visa and Mastercard. It also meets all the requirements set by the ECB regarding digital payments.

Quando colleghi una carta di pagamento al tuo anello miPAGO, viene generato un identificativo della carta, chiamato token, che differisce dal numero originale. Questo token può essere utilizzato esclusivamente con il tuo anello e per nessun altro tipo di transazione (che sia essa fisica oppure online). Di conseguenza, l'anello dei pagamenti è protetto da eventuali clonazioni. Anche in caso di una violazione dei dati presso uno dei negozi in cui hai effettuato un acquisto, il numero di carta associato rimarrà inaccessibile. Inoltre, il token è crittograficamente legato al singolo dispositivo, quindi non può essere trasferito su altri accessori di pagamento (detti wearables). In sintesi, i pagamenti con l'anello dei pagamenti offrono un alto livello di sicurezza, anche superiore rispetto a quelli effettuati con una carta fisica.

We recommend that you follow the setup process by viewing our YouTube video tutorials .

Segui i passaggi del video tutorial per collegare la carta Revolut VISA sull'anello.

Ti consigliamo di seguire la procedura di configurazione visualizzando il video tutorial.

Segui la procedura del video tutorial per scollegare la tua carta all'anello dei pagamenti.

The silver and gold models are part of the special edition of the miPAGO range. What makes them particularly special is the production process: we entrust each individual order to our master goldsmiths who take care of producing each payment ring in silver and 18kt gold plated version one by one. This means that there is no industrial production for these models, everything is taken care of with the utmost artisanal attention. For this reason, the production and shipping times, from the moment you order your ring, are approximately 12 weeks.

Incorrect hand position is generally the most common reason why a payment fails. Therefore, first of all, we recommend that you check that your hand is held correctly by clicking on this video tutorial . If the reader displays the error message "Unable to read card/represent card", it usually means that you have moved your hand away from the payment area too quickly. Other times, the problem could be related to the POS that is too old to read a wearable such as the payment ring.

Otherwise, another possibility is that your ring has not been activated properly. Watch this video tutorial to check the activation status of your ring.

The last option, however, could be that if you wear a metal ring near the payment ring, the signal could be disturbed and it will be impossible to read the chip that allows you to pay with the ring. Try to remove all possible rings that create interference and try the payment again.

Absolutely not. You will only need your cell phone to connect the ring to the payment card. After that, you can forget everything at home and leave the house with only your payment ring.

To infinity. Simply because... the ring is not equipped with any battery and works exactly like any payment card. Obviously. this means that it does not even need to be connected to the internet to work.

Through our APP you can immediately "turn off" all the ring's functions while continuing to conveniently use your card in case of theft or loss.

USA

You may not be asked for a PIN when making a purchase over 50 euros. This may vary from country to country.

France

In France, you can only pay with your ring up to 50 euros; above this amount, only physical card payments are currently possible.

Brazil, Argentina, Chile

When making a contactless payment, you are asked for "debit" and "credit". To pay with the ring, the correct answer is "debit".

Bali

In Bali, contactless payments are still not very widespread. Usually, you are asked to insert your physical credit card into the payment terminal.

miPAGO rings are all waterproof and can withstand up to 2 metres of depth (protection class IP68).

They can withstand sauna temperatures of up to 100°C for a maximum duration of 120 minutes.

Ceramic models are also resistant to impacts and scratches.

In any case, remember that these are still accessories, so take care of them.

The ring is compatible with all Visa and Mastercard cards.

You can currently link any card via the Curve Wallet or, if you have a physical Revolut card, you can directly link the ring to that card.

PAGO Drive is compatible with all Tesla Model S and X starting from model year 2021 and with all Model 3 and Y.

• Click the “Lock” button on your Tesla’s touchscreen.
• Then click on "Add Key".
• Now simply place the PAGO Drive in the position indicated on the screen (where the Tesla Key Card will also go).
• Confirm the procedure with the Tesla key card in the same position.

Done: Your Ring is now set up to manage your Tesla.

For payments of 50 euros or more, a PIN is required.

The PIN can be found in the Curve app under "Launchpad or Account" - "Card Details" - "View Card PIN".

Unfortunately, it is not possible to change your PIN at this time and you will have to keep the one that Curve gave you.

Curve e Revolut non sono gestiti da noi. Sono mezzi attraverso cui è possibile utilizzare il nostro prodotto ed è per tale ragione che ti invitiamo a contattare direttamente l’assistenza clienti dell’operatore che hai scelto in caso avessi domande o qualsiasi altra necessità in merito ai piani di abbonamento delle carte e alle funzionalità delle stesse.

Whether you are using ceramic or wooden models, do not use chemicals, just warm water and neutral soap.

We're sorry you didn't make it in time to take advantage of our latest promotion...

Unfortunately, as you can imagine, each offer is valid for a limited time and we cannot grant any type of extension.

We are sure you will be able to understand us.

But not all is lost: to avoid this from happening again in the future, we invite you to subscribe to our newsletter (available at the bottom of the site) to never miss our promotions again! <3

You can take advantage of the right of withdrawal that we have extended up to 30 days from the date of purchase. Simply contact us indicating the order number and we will proceed to start the return procedure.

Tutti i codici sconto, i coupon e le gift card non sono annullabili né rimborsabili.

Shipping of our products is free throughout the European Union.

You will receive your order in a maximum of 5 working days.

Non sarà necessario rifare la tokenizzazione nel momento in cui installerai nuovamente l'app sullo stesso smartphone, i dati verranno automaticamente riconosciuti.

miPAGO Slim 5 mm
miPAGO Standard 7,5 mm

Sì, se decidi di chiedere il rimborso nei 50 giorni dal momento dell'acquisto dell'anello la spedizione per restituirci l'anello che non vuoi più è a tuo carico.

Sì, se vuoi cambiare la misura dell'anello la spedizione per restituirci il prodotto che vuoi cambiare + la spedizione del prodotto che desideri ricevere sono a tuo carico.

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